Frequently Asked Questions
Everything you need to know about getting the best night's sleep with Cloudpillo.
How do I adjust the Cloudpillo to my sleeping position?
The Cloudpillo is designed with a zippered inner cover, allowing you to add or remove shredded memory foam to find your perfect height and firmness level.
What is your 30-night trial policy?
We want you to love your sleep. You can try our products for 30 nights; if you aren't completely satisfied, you can return them for a full refund.
How should I wash my Cloudpillo products?
The outer covers are machine washable at 40°C. We recommend air drying to maintain the integrity of the cooling fibers and fabric softness.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 2-4 business days, and you will receive a tracking link as soon as your package leaves our warehouse.
Are Cloudpillo products hypoallergenic?
Yes, our pillows and bedding use OEKO-TEX certified materials that are resistant to dust mites and allergens, making them safe for sensitive sleepers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' options through Klarna.